Frequently Asked Questions
Everything you need to know about shopping with Penelope's.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, Penelope's ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements to help you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and installment payments through Klarna and Afterpay.
How should I care for my Penelope's garments?
To ensure longevity, please follow the specific care instructions on the inner label of each garment. Generally, we recommend cold washing and air drying.